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Submit Investor Complaint

Official Online Grievance Redressal Portal in compliance with SEBI Master Circular & AMFI Code of Conduct standards.

Statutory Grievance Redressal Mechanism

All complaints submitted through this portal are directly registered in our compliance tracking system and reviewed by our Grievance Redressal Officer (Chandan Kapoor). Formal acknowledgement within 3 working days and full resolution within 15 working days.

View Full Policy

Complaint Registered Successfully

Your complaint has been officially logged in our compliance register. Your ticket reference number is:

OS-CMP-20260819-1001

An acknowledgement email with full particulars has been dispatched to .
Our Grievance Redressal Officer will investigate and respond within 15 working days.

Submit Another Grievance Grievance Escalation Matrix
1
Investor Info
2
Particulars
3
Documents
4
Declaration
A
Section A — Investor Details
Personal and account identification for complaint tracking
Please enter investor full name (min 2 characters).
Please enter a valid 10-digit PAN (e.g. ABCDE1234F).
Please enter a valid email address.
Please enter a valid 10-digit mobile number.
Please select the relevant product or service.
B
Section B — Complaint Particulars
Nature of grievance, chronological facts, and relief sought
Please select a complaint category.
Please describe your complaint in detail (at least 30 characters).
0/2000
C
Section C — Supporting Documents
Upload transaction slips, bank debit SMS screenshots, or account statements
Click to browse or drag & drop files here

Supported: PDF, JPG, PNG, DOC, DOCX • Max 3 files • Max 5 MB each

D
Section D — Declaration & Consent
Statutory confirmation per SEBI grievance guidelines
DESIGNATED GRO
Grievance Redressal Officer
Officer Name
Chandan Kapoor Partner
Email Address
Direct Helpline
Registered Office
7/115-A Swaroop Nagar, Kanpur, UP - 208002
Committed Resolution: Within 15 working days
5-Level Escalation Matrix

If your grievance is not resolved satisfactorily, follow these statutory escalation tiers:

Level 1 — GRO (One Source)
Chandan Kapoor (15 Days)
Primary
Level 2 — AMC / RTA
Investor Relations Cell
CAMS/KFin
Level 3 — AMFI IGRC
1800-270-7000
AMFI
Level 4 — SEBI SCORES
scores.sebi.gov.in
SCORES
Level 5 — SMART ODR
smartodr.in
Online ODR
Regulatory Disclosures
Investor Charter Rights & Obligations AMFI Code of Conduct