Investor Charter
Per SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583 dated June 11, 2021 | Mandatory for all SEBI-registered intermediaries
One Source Financial Services | ARN-48230 | Initial Reg: 01-02-2007 | Valid until: 08-Mar-2027 | Effective: August 2026
This Investor Charter sets out the vision, mission, rights of investors, service standards, and grievance redressal framework of One Source Financial Services (48230) — an AMFI-registered Mutual Fund Distributor. This charter is published in compliance with SEBI Circular dated June 11, 2021, which mandates all SEBI-registered intermediaries to publish an Investor Charter on their website.
📋 SEBI & AMFI OFFICIAL DOCUMENTS — MUST READ
Access Official Investor Charter & Regulatory Documents
These are the official documents published by SEBI and AMFI that govern investor rights and MFD obligations. Every investor should read these before investing.
SEBI — Primary Regulator
SEBI Investor Charter for Investment Advisers & Distributors
SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583 dated June 11, 2021 — the governing circular for this charter
SEBI — Investor Education
SEBI Investor Charter — Complete PDF Document
SEBI's official investor education portal — Investor Charter, rights, dos & don'ts, and complaint mechanism
AMFI — Industry Body
AMFI Investor Charter for Mutual Fund Distributors
AMFI's official Investor Charter specifically for Mutual Fund investors and distributors — mandatory compliance
AMFI — Master Circular
AMFI Master Circular January 2026
Comprehensive AMFI guidelines for MFDs covering all compliance, conduct, and investor protection requirements
SEBI SCORES — Grievance Portal
SEBI Centralised Complaint System
Lodge and track complaints against SEBI-registered entities including MFDs — real-time status tracking
SMART ODR — Dispute Resolution
SEBI Online Dispute Resolution Platform
SEBI-mandated online conciliation and arbitration for investor disputes with market intermediaries
All links above are official government portals. One Source Financial Services is not responsible for content on external websites.
Part A — Vision, Mission & Core Values
🎯
Our Vision
Our vision is to redefine wealth management by creating a culture of trust, transparency, and excellence, where every client experiences personalized financial guidance and the confidence to achieve their life's aspirations.
🚀
Our Mission
Our mission is to simplify investing and empower our clients to build, grow, and preserve wealth through honest advice, personalized financial planning, and a long-term partnership built on trust.
💎
Core Values
Integrity We uphold the highest standards of honestyethicsand professionalism in every interaction. Trust is the foundation of every relationship we build.Client-First Approach Our clients' goals and best interests always come first. Every recommendation is guided by their unique financial needs and long-term aspirations.Transparency We believe in clear communicationstraightforward adviceand complete transparencyempowering clients to make informed financial decisions with confidence.Excellence We strive for excellence in everything we do by combining industry expertisecontinuous learningand disciplined processes to deliver exceptional service.Continuous Improvement Financial markets evolveand so do we. We embrace innovationtechnologyand ongoing learning to provide smarter solutions and a superior client experience.
Part B — Services Provided to Investors
📊
Mutual Fund Distribution
Purchase, Redemption, Switch, SIP, SWP
🪪
KYC & Onboarding
eKYC, KYC modification, account opening
📋
Account Statements
CAS on demand, transaction confirmations
🎓
Investor Education
Webinars, articles, calculators, newsletters
🔍
Risk Profiling
Structured assessment before every recommendation
📞
Grievance Redressal
GRO contact, escalation support
Part C — Rights of Investors
①
Right to Scheme Documents
Receive SID, SAI, and KIM of any recommended scheme before investing — free of charge
②
Right to Account Statement
Receive Consolidated Account Statement (CAS) on request within 5 working days
③
Right to Timely Proceeds
Receive redemption proceeds within T+3 days and dividend within 30 days of record date
④
Right to KYC Update
Update KYC details (address, bank, nominee) at any time — processed within 30 days
⑤
Right to Nomination
Register, change, or cancel nomination for all folio holdings at any time
⑥
Right to Grievance Redressal
Receive complaint acknowledgement within 3 working days and resolution within 15 working days
⑦
Right to Escalate
Escalate unresolved complaints to AMFI IGRC, SEBI SCORES, and SMART ODR without restriction
⑧
Right to Commission Info
View trail commission paid to One Source Financial Services on your investments in your monthly CAS statement
⑨
Right to Vote
Vote on fundamental attribute changes of any scheme you are invested in — SEBI mandated
⑩
Right to Direct Plan Info
Be informed about Direct Plans as an alternative — lower TER, no distributor commission
Part D — Our Commitments to Investors
- ✅ Conduct investor risk profiling before every first recommendation and annual review thereafter
- ✅ Recommend only products suitable to the investor's risk profile, goals, and investment horizon
- ✅ Disclose all commissions and conflicts of interest proactively — never hide remuneration
- ✅ Never recommend unnecessary switches to generate additional commission (no churning)
- ✅ Provide SID, SAI, and KIM free of charge before any investment decision
- ✅ Maintain complete records of all client interactions and recommendations for minimum 8 years
- ✅ Provide clear and accurate information — never mislead investors about returns or risks
- ✅ Acknowledge every complaint within 3 working days and resolve within 15 working days
- ✅ Facilitate escalation to AMFI, SEBI SCORES, or SMART ODR without any obstruction
Part E — Dos & Don'ts for Investors
✅ DOs — Best Practices
- Always complete KYC before investing
- Read SID, SAI, KIM before every investment
- Invest based on your risk profile and goals
- Verify ARN of your distributor at amfiindia.com
- Check CAS monthly for portfolio and commissions
- Update nominee details for all folios
- Keep your bank and contact details updated
- Invest for the long term — avoid panic redemptions
❌ DON'Ts — Avoid These
- Do not invest based on past returns alone
- Do not share OTP, folio, or login with anyone
- Do not invest in unregistered schemes or chit funds
- Do not fall for guaranteed return promises
- Do not sign blank forms or POA unnecessarily
- Do not ignore scheme fundamental change notices
- Do not make investments beyond your risk capacity
- Do not delay KYC update after change in details
Part F — Service & Grievance Turnaround Times (TAT)
| Service / Activity | Description | TAT |
|---|
| Complaint Acknowledgement | Email acknowledgement with reference number | 3 working days |
| Complaint Resolution (Level 1) | Full written resolution from One Source Financial Services GRO | 15 working days |
| Account Statement (CAS) | On-demand CAS via CAMS / KFintech / MF Central | T+5 working days |
| Redemption Proceeds | Credit to registered bank account | T+3 working days |
| Dividend / IDCW Payment | Credit to registered bank from AMC | 30 calendar days |
| KYC Modification | Address, bank, nominee update processed by KRA | 30 calendar days |
| SIP Registration / Cancellation | Effective from next SIP date after 30-day notice | 30 calendar days |
| Transaction Confirmation | Email / SMS confirmation from AMC / RTA | T+1 working day |
Part G — Grievance Escalation Matrix
1
One Source Financial Services GRO
info@onesourcefinserv.in
15 working days
2
Concerned AMC
AMC Investor Relations
15 working days
3
AMFI IGRC
igrc@amfiindia.com
1800-270-7000
4
SEBI SCORES
scores.sebi.gov.in
1800-266-7575
5
SMART ODR
smartodr.in
Conciliation / Arbitration
Part H — Our Complete Compliance Infrastructure
One Source Financial Services maintains a full suite of compliance pages as required by SEBI and AMFI — all available on our website:
⚠️
Disclaimer
www.onesourcefinserv.in/disclaimer
💰
Commission Disclosure
www.onesourcefinserv.in/commission-disclosure
📣
Investor Grievance Redressal
www.onesourcefinserv.in/investor-grievance-redressal
🔒
Privacy Policy
www.onesourcefinserv.in/privacy-policy
📜
Terms & Conditions
www.onesourcefinserv.in/terms-and-conditions
🎯
Fund Selection Policy
www.onesourcefinserv.in/fund-selection-policy
⚖️
Rights & Obligations
www.onesourcefinserv.in/rights-obligations
🔗
Important Links
www.onesourcefinserv.in/important-links
📄
SID / SAI / KIM
www.onesourcefinserv.in/sid-sai-kim
🏛️
AMFI Code of Conduct
www.onesourcefinserv.in/amfi-code-of-conduct
🏢
Registrations & Licences
www.onesourcefinserv.in/registrations
🤝
Our Empanelments
www.onesourcefinserv.in/empanelment
Contact for Charter-Related Queries
For any queries about this Investor Charter, your rights as an investor, or to request any compliance document, contact our GRO: Chandan Kapoor | info@onesourcefinserv.in | 9889193909 | www.onesourcefinserv.in/investor-grievance-redressal
Effective: August 2026 | Last Updated: August 2026 | One Source Financial Services | 48230 | www.onesourcefinserv.in | Per SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583
